Responsible Gambling in Alberta
Understanding gambling risks
Gambling involves risking money for a chance to win a prize. People chase losses, hide the time, or treat a streak as income. Gambling is not a reliable source of income. This website does not promise a win, a jackpot, or a risk-free stake.
Minimum age
You must be 18 or older. The age gate on this browser is not a substitute for the identity document required before you deposit or play.
Recognizing harm
Warning signs include spending more than you planned, borrowing to play, hiding activity, missing work or family, and feeling unable to stop. If that describes you or someone close to you, use the lines below. You do not have to be in crisis to call.
Deposit, loss, and time limits
On your account, a deposit limit caps what you can add today. A loss limit caps net loss today and refuses a stake that would pass it. A time limit caps your active gaming session time today. Session time is measured as the total duration of active play. The next stake is refused when today's session time reaches your limit. Lowering a limit applies now. Raising or removing one waits 24 hours. Open Limits after you log in.
Fit to play
Before starting a gaming session, you will be asked to confirm you are in a suitable state to play. This prompt appears after any break of 24 hours or longer. Each settled round and bet also shows the time played today and your balance. Stop if you cannot afford the next stake. A break of 24 hours, 7 days, or 30 days logs you out until it ends and cannot be cancelled early.
Self-exclusion
Self-exclusion is available at your account. It enrols you in the AGLC centralized self-exclusion program. Periods are 6 months, 1 year, 2 years, 3 years, or no end date. The account locks for casino and sportsbook, the period cannot be shortened here, and marketing stops. If you have a remaining balance when you enrol, contact support to arrange the return of those funds. The program site is selfexclusion.ca. Only you can enrol. This link is accessible without logging in for anyone who needs information about the program.
Account history
Deposits, withdrawals, casino rounds, and sports bets are listed in account history while you are logged in.
Support
Questions about a limit, a break, or a self-exclusion go to the contact form, subject Responsible Gambling, or to support@horseshoeonlinecasino.co. Support is open every day, 9:00–21:00 Mountain Time and replies within 1 business day. For harm, debt, or the feeling of not being able to stop, use the organizations below. They are independent of this website.
Player protection
Registered operators in Alberta are expected to offer financial and time tools, activity statements, and a route into provincial self-exclusion. AiGC has also required RG Check accreditation from the Responsible Gambling Council.
Support organizations
- 211 Alberta 211, 24 hours Community, social, and health referrals across Alberta. Call or text 211.
- GameSense 1-833-447-7523 AGLC’s responsible-gambling program. The info line has published hours: Tuesday and Wednesday 10 a.m. to 5 p.m., Thursday to Saturday 1 p.m. to 8 p.m. Hours can change; the GameSense site is the source.
- Addiction Helpline 1-866-332-2322 The 24-hour addiction helpline published for Alberta, including gambling concerns. Free and confidential.
- Alberta Mental Health Help Line 1-877-303-2642 24-hour mental-health support, information, and referral.
- Self-exclusion The AGLC centralized self-exclusion program for regulated iGaming and for land-based casinos and racing entertainment centres.
- Responsible Gambling Council Independent Canadian organization. Its RG Check program is what AiGC has required of Alberta sites.
- Alberta Gamblers Anonymous Calgary 855-222-5542, Edmonton 780-463-0892 Peer meetings. Local numbers are also listed for Lethbridge and Medicine Hat on the fellowship’s own site.
- 988 Suicide Crisis Helpline 9-8-8 Call or text 988 if you are in crisis. It is not a gambling cashier and not a betting line.
- Hope for Wellness 1-855-242-3310 24-hour counselling for Indigenous people across Canada.